jliok Privacy Policy — Your Data, Your Rights

How jliok Protects Your Privacy at a Glance

Before diving into the full details, here's a quick summary of what jliok does — and does not do — with your personal information. These six principles shape everything in this policy.

When you register and use a jliok account, we collect certain categories of personal information. Here is a full breakdown of what we collect and why each category is necessary:

jliok collects your personal data through the following channels:

• Direct submission — Information you provide when registering an account, completing verification, making deposits or withdrawals, or contacting customer support.
• Platform activity — Data generated automatically as you use the jliok website or app, including bets placed, games played, and pages visited.
• Payment processors — Transaction confirmation data received from GCash, Maya, BDO, BPI, UnionBank, and other payment providers when you make deposits or withdraw funds.
• Identity verification providers — Confirmation data returned from third-party KYC services when your government ID is verified.
• Cookies and tracking technologies — Technical data collected automatically through cookies and similar tools when you visit jliok.net. See Section 5 for full details.

jliok uses your personal data only for the specific purposes listed below. We do not use your data for any purpose that would be considered incompatible with these stated uses without first obtaining your explicit consent.

Account Management and Platform Operation

Your identity and contact data are used to create and maintain your jliok account, process your bets and transactions, provide customer support, and ensure your account functions correctly. This is the core operational use of your data and is necessary for jliok to provide its service to you.

Regulatory Compliance and Anti-Fraud

jliok is legally required to verify the identity of all players, maintain records of all transactions, and report certain activities to regulatory authorities as required by Philippine law. Your identity data, financial data, and transaction history are processed for these purposes. jliok also uses technical data and transaction patterns to detect and prevent fraudulent activity, money laundering, and other prohibited conduct.

Responsible Gaming

jliok uses your usage data and transaction history to monitor for signs of problem gambling — for example, significantly increased deposit frequency or session length. This data is used to trigger responsible gaming prompts and, where necessary, to support interventions requested by the player or required by our responsible gaming obligations.

Platform Improvement

Aggregated and anonymised usage data helps jliok understand how players navigate the platform and which features are most used. This informs product development decisions. Individual-level data is never used for this purpose without anonymisation.

Marketing Communications (With Consent Only)

If you have opted in to receive promotional communications from jliok, your contact data will be used to send you information about relevant promotions, new game launches, and special offers. You can opt out of marketing communications at any time by adjusting your preferences in your jliok account settings or by contacting support.

jliok shares your personal data only where necessary and only with the following categories of recipients. We do not sell your data to any party.

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet operators, and card networks (Visa/Mastercard) receive only the financial data necessary to process your transactions.
• Identity verification providers — Third-party KYC services receive your identity documents solely for the purpose of verifying your eligibility to hold a jliok account.
• IT and platform infrastructure providers — Service providers that host and operate the jliok platform are granted limited access to data necessary to perform their technical functions, under strict data processing agreements.
• Regulatory and law enforcement authorities — jliok may be legally required to disclose player data to Philippine gaming regulators, financial intelligence units, or law enforcement agencies. jliok will comply with all lawful requests and, where permitted, will notify you if your data has been requested.
• Fraud prevention services — Shared data used for identifying fraudulent account activity, assessed on an aggregate or flagged-account basis only.

jliok uses cookies and similar tracking technologies on jliok.net to make the platform function correctly, improve the user experience, and analyse how the site is used. Here is how the different types of cookies work:

Essential Cookies

These cookies are required for the jliok website to function. They manage your login session, maintain your bet slip, and enable secure page navigation. You cannot opt out of essential cookies without preventing core platform functions from working.

Analytical Cookies

jliok uses aggregated analytics to understand how players navigate the site — which pages are most visited, where players encounter friction, and how session flows work. This helps the jliok team continuously improve the platform. Analytics data is processed in aggregated, anonymised form.

Functional Cookies

These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — so you don't have to re-enter them on every visit.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete specific types of cookies. Note that blocking all cookies may affect the functionality of the jliok platform, particularly login sessions and the bet slip.

jliok retains your personal data only for as long as necessary for the purpose for which it was collected, and in compliance with applicable legal retention requirements. Here is a general guide to our retention periods:

• Account and identity data — Retained for the duration of your account and for a minimum of five years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction and betting records — Retained for a minimum of five years to comply with gaming regulatory requirements and for potential dispute resolution.
• Customer support communications — Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute.
• Technical and usage data — Retained in aggregate form for up to two years for platform improvement analysis. Individual-level technical logs are retained for up to 12 months.
• Marketing preferences and consent records — Retained for the duration of your account to evidence consent and facilitate opt-out processing.

When data is no longer required, jliok deletes it securely or anonymises it such that it can no longer be linked back to an individual player.

The Philippine Data Privacy Act of 2012 grants you specific rights over your personal data. jliok respects and facilitates all of the following rights for every player on the platform:

To exercise any of these rights, contact jliok support at support@jliok.net. We will respond to all data rights requests within 15 business days. We may require you to verify your identity before processing a request to protect against unauthorised access to another player's data.

jliok applies a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmissions between your device and jliok servers, ensuring your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords (which are hashed and never stored in plain text), payment details, and identity documents.
• Access controls restricting jliok staff access to personal data on a strict need-to-know basis. Employees with access to player data undergo data privacy training.
• Regular security assessments including vulnerability scanning and penetration testing to identify and address potential weaknesses in the platform.
• Incident response procedures to detect, respond to, and notify affected players of any data security incidents in accordance with Philippine DPA requirements.

jliok is a platform strictly intended for adults aged 18 and above. jliok does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a minor, the account will be immediately closed and all associated data will be deleted, with any verified funds returned to the payment source.

If you are a parent or guardian and believe that a minor has created a jliok account, please contact us immediately at support@jliok.net so we can take prompt action.

The jliok platform may contain references to third-party services, including payment providers and gaming content partners. This Privacy Policy applies only to data collected and processed by jliok directly. jliok is not responsible for the privacy practices of any third-party services you interact with separately from the jliok platform.

When you interact with a payment provider such as GCash or Maya during a deposit or withdrawal, you are also subject to that provider's own privacy policy and data practices. jliok recommends reviewing the privacy policies of any external service you use.

jliok may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players by email to their registered address and/or by a notice displayed on jliok.net at the time of login.

The effective date at the top of this page will always reflect when the current version was last updated. We encourage you to review this policy periodically to stay informed about how jliok protects your personal data. Your continued use of jliok after a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a data privacy concern, please contact the jliok Data Privacy team:

• Email: support@jliok.net (please include "Data Privacy" in the subject line)
• Live Chat: Available from your jliok account dashboard, 24 hours a day

jliok will acknowledge your inquiry within two business days and provide a substantive response within 15 business days. For complex requests involving data access or erasure, we may require identity verification before processing.

If you are not satisfied with jliok's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.